- Comcast Xfinity and AT&T Internet are the primary wired Internet options in Jacksonville.
- Month-to-month options are available from most providers for “snowbirds” wintering in the area.
- The average broadband speed in Jacksonville is 28.54 Mbps.
Best Residential Internet Providers
We’ve compared every plan and provider in the area. All things considered, these providers offer the best value for residential service.
XFINITY from Comcast - Top Pick
- Pricing: $4499 - $6499
- Max Down: 987 Mbps
- Max Up: 35 Mbps
Xfinity’s name is practically synonymous with Internet service in the area. While customer service reviews have been mixed, the overall performance of their network according to local speed tests is strong. They’re a particularly good value for TV/Internet customers who want to bundle services for a discount.
AT&T Internet - Runner Up
- Pricing: $4000 - $8000
- Max Down: 1,000 Mbps
- Max Up: 1,000 Mbps
AT&T Internet earns our recommendation in the area thanks to their strong hybrid fiber-DSL network and widespread availability. The speeds vary depending on location, but are overall a solid value for the reasonable monthly prices when compared to cable or wireless alternatives.
Residential Internet Providers Available in Jacksonville
Jacksonville has a variety of options, including fixed wireless Internet and niche fiber services. Here’s a full list of providers currently available at addresses within Jacksonville city limits. For a bird’s-eye view of specific providers available at your address, use our zip code search tool.
|$4999+|| 100% |
|$5000+|| 100% |
|$4499+|| 98% |
|$4000+|| 88% |
|$5000+|| 7% |
|N/A|| 2% |
|$9599+|| 1% |
Best Business Internet Providers
Business Internet options aren’t as numerous as you might hope in Jacksonville, but most business areas have at least a couple workable options. This provider snagged our top pick for offering flexible, decently-priced service in the most districts.
XFINITY from Comcast - Business Pick
- Max Down: 987 Mbps
- Max Up: 35 Mbps
Comcast Business is essentially Comcast without all the things people complain about: no data caps, no limits on support hours, etc. Their VoIP services are well known for their reliability. Dedicated IP address and other features for mission-critical use cases like managing a server or processing transactions are all included.
Business Internet Providers Available in Jacksonville
Jacksonville business owners should always compare 100% of options before landing on a plan. Here’s a full list of companies specialized in business broadband features.
|$6999+|| 98% |
|$9999+|| 100% |
|N/A|| 100% |
|$6995+|| 99% |
|$5000+|| 93% |
|N/A|| 22% |
|$11000+|| 3% |
|N/A|| 3% |
|N/A|| 16% |
Map of Broadband Internet Competition in Jacksonville
Jacksonville has about the average density of service options that you’d expect for a medium-sized city. The map below should give you a decent idea of how competitive the broadband industry is from district to district.
Provider Competition Map
Jacksonville Internet Speed Overview
The top speed we’ve recorded in Jacksonville came in close to 78.75 Mbps. However, the average speed available to most consumers in non-central neighborhoods is 28.54 Mbps. Still, this is workable for most residential use cases like streaming, gaming, and surfing the web.
|Average Speed||90th Percentile Speed|
|28.54 Mbps||78.75 Mbps|
Average Residential download speeds within Jacksonville
Top Factors to Consider When Shopping for Internet Service in Jacksonville
All of the primary providers in Jacksonville impose some form of data cap on subscribers. Additionally, “hidden” fees in the form of router/modem equipment rentals are common.
Cord cutters and streamers have a lot to be upset about since ISPs in Jacksonville started using “data caps” to limit how much data a subscriber can use each month. For TV watchers, getting a dedicated TV subscription might be the only solution if you watch for hours on end each day. If possible, consider a plan or provider without caps, even if the up-front monthly bill is a little more than the capped alternative.
If you’ve been comparing the specifics on Internet plans available in Jacksonville, you’ve probably noticed the omnipresent “equipment rental fee.” Basically, renting out modems, routers, and other basic equipment is a common practice for Internet providers.
It’s a good option for people who don’t identify as “tech-friendly” and prefer not to set up their own home network. It’s also a good option for people who will only be a customer for a year or less.
For everyone else, though, you ultimately can save hundreds of dollars by buying your own equipment elsewhere. As an added bonus, third-party equipment often offers better customization options and speed capacity. Power users can even install their own firmware on routers to supercharge and personalize their home network.
Jacksonville is a low-competition area, but the future looks brighter than the present so far as high-speed access.
Will Jacksonville Get Google Fiber?
Jacksonville isn’t currently a strong contender for startup-style fiber service from Google Fiber or a similar company. Regardless of that fact, Google has been slowing down fiber expansion recently, and refocusing on wireless options. It’s expected that if Google comes to town in the future, it’ll be with millimeter-wave fixed wireless technology rather than true fiber networks.
Will Jacksonville ever get municipal broadband?
Municipal broadband — or any other form of publicly-owned broadband network — is currently unavailable in Jacksonville. Florida state regulations make it difficult for such networks to operate, with a variety of laws requiring them to pay higher taxes than private companies as well as prove profitability within four years. Due to the high cost of installing fiber, this makes it very difficult for communities to push these networks past the planning phase.
Ana De Castro
Ana De Castro cut her teeth as a SAP consultant for Deloitte during the original tech boom, and now works in a communications role in the telecom industry. When she isn’t explaining technical concepts to confused consumers, she enjoys traveling with her husband and two rambunctious kids.
James Webb is a tech and gadgets expert with a focus on educational content development. He draws on his background in the startup world to make complicated technologies and topics easy to understand for normal folks.