Cox Communications has been offering some interesting deals for cable customers lately. Squeezes in the TV market seem to be encouraging them to price their internet, TV, and phone options very competitively for customers willing to subscribe to multiple services.
While their data caps can be frustrating for cord cutters, they’re well-priced for customers who prefer high-speed Internet and premium channels. Price shoppers should consider DSL alternatives. AT&T or Frontier’s Internet options, for example, will appeal to budget shoppers.
We’ve scrutinized their current deals to bring only the best value bundles to the surface on this page.
Top Cox Communications Deals
Cox Internet Essential 30 — Best Internet-Only Deal
Cox Internet Essential 30 also comes with useful features like access to their public Wi-Fi network, which has over 500,000 hotspot locations around the US.
Current Cox Communications Deals
Below you’ll find a list of the plans and promotions we’ve recorded for Cox Communications. Additional plans may be available online or by speaking with an agent.
When Is a Cox Communications Internet Deal The Best Option?
Cox’s cable network delivers above-average speeds for the wired broadband market. Better yet, they do so at a reasonable price thanks to increased competition in some of their shared service areas. (It may not appear cheaper on the surface, but the “final rates” you pay after the promo period are much more reasonable than the competition.)
Overall, the main drawback we found was Cox’s data cap policy, which is pretty limiting. This can be frustrating for cord cutters, gamers, home offices, and other “power users” who need all-day intensive connections. If you can’t live with the data limits, they do offer expanded packages for a premium price.
The pricing is a little steeper than you might expect up front, but the price jump after the promo period isn’t nearly as steep as other cable providers we examined. This makes it a good deal for long-term customers who care more about the final price than the first year pricing.
Are Cox Communications Bundles Worth the Hype?Cox’s bundles are a good deal for customers who appreciate the traditional TV setup: live channels and a best-in-class DVR. (As of this writing, their standard DVR has 2 Terabytes of storage, much higher than most companies offer.)
Cox Communications’ Biggest Drawback: Expensive Support
Cox charges per-visit for tech support, and customers report that they’re pretty inflexible about this policy. This can be a problem for customers who are less familiar with how to manage their home network. What’s worse, this isn’t especially typical amongst the competition, making it particularly frustrating for the average consumer.
How to Compare Cox Communications Deals
Cox’s Internet and TV plans are the best deal for long-term customers, since the best prices come with contracts and the final cost jump is so much lower than the cable market norm. For budget shoppers, other ways to save include shaving off equipment fees and negotiating for extended promo rates.
Equipment Fees on Cox Internet PlansModems and routers leased directly from Cox will cost you $6–10 depending on which model you choose. Since Cox is best for long-term customers anyway, we recommend that you purchase a modem and router upfront. It should save a few hundred dollars over the course of your multi-year service term.
You can purchase directly from them when you sign up, or find the same makes and models recommended on a third-party site like Amazon or Best Buy.
|DVR||STORAGE||TUNERS||LEASE (VARIES BY REGION)|
|Cox 2 HD-DVR||200 hrs HD||2||~$21.49/mo.|
|Cox 6 HD-DVR||200 hrs HD||6||~$28.49/mo.|
The company offers two different DVR options, depending on your needs. The 2 HD-DVR allows for simultaneous recording of two shows at once and has 200 hours of built-in storage space. The 6 HD-DVR allows for six simultaneous recordings and features a larger 2 TB hard drive that enables up to 200 hours of HD recording time.
Between monthly equipment fees and the DVR service itself, these options will run you $21.49 for the smaller device and $28.49 for the larger version.
Above and beyond the standard play/pause/rewind functionality, both devices included with Cox include access to a mobile app that allows you to manage recordings, as well as watch them from anywhere.
Can Customers Negotiate with Cox About Rates?Cox customers have reported success negotiating for extensions on their “promo pricing” after 12 months of paying their bills on time. At that point, the company knows you’re a valuable customer and will likely strike a deal with you if it means keeping you from jumping ship to another Internet provider. Just make sure there’s actually another option in your area (even if it’s DSL) and be aware of what the competing offers are when you call and talk to a Cox rep.
Where Cox Communications Shines: TV Bundles
Cox’s Internet deals aren’t perfect for cord cutters, but they take steps to make up for it by pricing extensive TV channel packages into their core plans. Their “Contour” TV service is one of the better ones in their areas, including all the premium channels needed for a family home with multiple tastes to appease.
Conclusion: Cox Is Best For Families and Long-Term Customers
Family homes will have the best experience with Cox since they can take maximum advantage of the bundled services like cable TV and digital phone.
Single subscribers or short-term residents will likely be happier with a budget deal from a competitor. For an idea of what that might be at your address, use the search tool at the bottom of this page.
Overall, Cox isn’t perfect, but their aggressive pricing on Internet and TV deals is worth taking a look at, especially in the suburban areas where their coaxial cable network is strongest.
References and Footnotes
Disclaimers:*Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 12/03/2018 and is available to new residential Cox Internet customers in Cox service areas. Offer is only available for new subscriptions to Internet Essential service. After promotion period, regular rates apply. See www.cox.com for current rates. Prices exclude installation/activation fees, equipment fees, inside wiring fees, additional outlets, taxes, surcharges and other fees. Internet speeds not guaranteed; actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. A credit check and/or deposit may be required. Offer may not be combined with other offers. Online orders only. Other restrictions may apply.Your service agreement will be for 12 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $120 if you cancel the agreement or Internet is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.
Robert Smith is a UX designer based in Brooklyn, New York. He enjoys sharing his knowledge about all things “user experience” through articles, op-eds, and how-to posts. When he’s not creating web apps, he enjoys cycling and reading classic sci-fi.
James Webb is a tech and gadgets expert with a focus on educational content development. He draws on his background in the startup world to make complicated technologies and topics easy to understand for normal folks.
Questions & Answers
2 ANSWERED QUESTIONS
I'm canceling my cable service, but I was told that my Internet bill is still higher than what you list here. Why the difference?
The rates that we list on our website are usually rates for new customers. Unfortunately, most internet service providers offer lower rates and promotions for new customers that are usually unavailable to existing customers.