Frontier is a unique internet provider that mixes an extensive fiber network with premium digital TV and phone service. They acquired a significant portion of Verizon’s “Fios” fiber network in 2016.[1] Our Frontier review will center around internet service, but we’ll also explore the basics of their other offerings as well.

The company’s unlimited data policy is a highlight, making them a great choice for cord-cutters and techies. This policy currently holds true in all their network areas, including fiber, DSL, and cable connections.

The main issue we’ve seen with Frontier has been their mixed customer service record and higher than average pricing on premium “Vantage” TV services. Frontier Vantage TV makes the most sense overall for daily TV viewers and family homes that need a wide variety of sports, premium drama, or international channels.


  • Fiber network
  • No data caps
  • Rural availability
  • Contract-free service


  • Mixed customer service experience
  • Slower speeds in DSL network areas
  • High price on Vantage TV service

Frontier Internet Service Availability

California, Texas, and Florida have the lion’s share of Frontier’s fiber “Fios” network coverage. These are the network areas Frontier acquired from Verizon in 2016, and while they offer Fiber in other markets these are the main “Fios” branded service states.

Frontier offers their fastest gigabit service in New Haven, Connecticut, Beaverton, Oregon, and Durham, NC.

Frontier Communications Coverage & Availability Map


Frontier Internet Speed and Performance

Speed and consistency of service is where Frontier really shines compared to other Internet and TV providers.

According to FCC reports as of 2015, 70% of Frontier connections tested were within 95% of the maximum advertised speed, while 100% of speeds were somewhere between 50% of the advertised maximum speed or higher. [2] This is significantly better performance overall than is generally expected from mixed cable/DSL/fiber Internet providers.

For more updated speed reports we’ve collected tens of thousands of real-world speed test results from Frontier customers across the US to show how overall network speeds have performed in 2017:

Frontier Communications Download Speeds Over Time

CityFrontier Communications Average SpeedFrontier Communications Top 10% Speeds
Bloomington, Illinois7.2 Mbps17 Mbps
Bridgeport, Connecticut8.2 Mbps15 Mbps
Charleston, West Virginia6.6 Mbps15 Mbps
College Station, Texas12 Mbps31 Mbps
Durham, North Carolina18 Mbps26 Mbps
Elk Grove, California14 Mbps26 Mbps
Elkhart, Indiana9.1 Mbps20 Mbps
Fort Wayne, Indiana34 Mbps74 Mbps
Hartford, Connecticut6.5 Mbps16 Mbps
Lafayette, Indiana77 Mbps203 Mbps
Moreno Valley, California3.0 Mbps7.2 Mbps
Morgantown, West Virginia7.1 Mbps17 Mbps
Muskegon, Michigan5.3 Mbps12 Mbps
New Haven, Connecticut5.5 Mbps13 Mbps
Norwalk, Connecticut5.2 Mbps13 Mbps
Rochester, New York11 Mbps17 Mbps
Sacramento, California9.1 Mbps21 Mbps
Stamford, Connecticut7.8 Mbps15 Mbps
Terre Haute, Indiana41 Mbps98 Mbps
Waterbury, Connecticut7.5 Mbps15 Mbps

Frontier DSL Real-World Speed Test

In addition to the statistics above, we also had someone on our team investigate a sample Frontier connection and run speed tests in person. Overall, they found the speed and performance to be surprisingly reliable, although they reported a less than friendly experience speaking with a Frontier representative on the phone. Here is a video screencast giving an overview of their experience of Frontier DSL compared to Comcast cable:

Frontier Internet Service Plans

In comparison to similar fiber offerings from Verizon and Google Fiber, the mid-tier plans in the 50–150 Mbps download/upload range are reasonably priced and significantly outperform their cable and DSL service. That said, their premium “gigabit” plans with speeds in the 1,000 Mbps range are pricier than average.

If you’re finding the price a little too much to stomach, you can always try negotiate with Frontier for a better deal. A civil and polite call with a sales agent can go a long way if done right.

While they may be worth it for power users, we generally recommend their mid-tier fiber plans even though the speeds may not look much better than cable or DSL. The secret sauce here is the enhanced “symmetrical” fiber upload speeds, which make the connection feel much faster than the old “asymmetrical” upload speeds you might have experienced on legacy cable or DSL plans.

DealsPrice MonthlyInternet SpeedPhone
6.0 Mbps $2799 6.0 Mbps DSL(877) 773-4506
25 Mbps $3499 25 Mbps DSL(877) 773-4506
90 Mbps $4499 90 Mbps DSL(877) 773-4506
50 Mbps $2999 50 Mbps Fiber(877) 773-4506
100 Mbps $3999 100 Mbps Fiber(877) 773-4506
500 Mbps $3999 500 Mbps Fiber(877) 773-4506
940 Mbps $7499 940 Mbps Fiber(877) 773-4506

If you're looking to compare plans, make sure to check out our detailed guide on the latest Frontier Communications deals and promotions.

What Are The Alternatives to Frontier Internet in My Area?

In general, Frontier Communications usually competes against cable providers like Charter Spectrum or Xfinity.

Image of small town from above showing DSL digital subscriber lines.
Many users in Texas, California, and elsewhere automatically became Frontier customers when the company purchased a large chunk of Verizon’s internet business in 2016.

Common Questions About Frontier Fios Internet Service

Frontier Fios vs Verizon Fios: What’s the difference?

The term “FiOS” comes from Verizon’s original fiber network. Frontier describes the name is an acronym for “Fiber Optic Service”. Frontier purchased extensive Verizon FiOS wireline networks in 2016 and retained the “FiOS” branding.[3]

Frontier Fios vs Frontier DSL: What’s the difference?

Frontier offers three main types of wired Internet connection: fiber, cable, and DSL. Fiber to the Home (FTTH) connections like Frontier Fios are currently the most desirable type of Internet. Fiber is delivered over fiber-optic cables that are designed specifically for digital data. DSL and cable are delivered over copper cables that are less ideal for digital data. That said, Frontier still offers unlimited data and streaming on all wired connection types.

Frontier TV Options: Vantage, Fios, and DISH

Satellite DishTV
DISH TV is a common bundled TV option for customers who don’t need the channel variety or simple setup Vantage TV offers. Image Source: Flickr/Ambuj Saxena

Frontier offers three distinct TV services:

Vantage TV

Vantage TV is a digital IPTV service that pairs with Frontier’s DSL Internet plans. It offers 560+ channels including digital HD, direct Netflix access, and a total-home DVR.


FiOS TV is the TV option Frontier offers for fiber Internet customers. It is effectively the same as Vantage TV, albeit with the addition of extra HD channels and the sort of snappy performance that only a true FTTH (Fiber to the Home) fiber connection can provide.

DISH satellite TV

DISH pairs with either service as a bundle option for customers who prefer satellite TV. While it has fewer channels overall (190–330+), it’s a great budget option and has more than enough sports and premium programming to match Vantage’s rating for most households.

Frontier Extra Fees for Internet, TV, and Phone

Frontier is low on hidden fees compared to the competition, although some customers have reported confusion about their sign-up process. Be sure to verify contract length and any added services in writing before confirming service. Image Source: Lucas Favre.
  • Early termination fee: Frontier’s Internet-only plans offer great rates with no long-term commitment. Their TV bundles aren’t so lenient, and the ETF (Early Termination Fee) can run as high as $400+.
  • Broadband processing fee: Frontier charges a one-time fee of just under ten dollars when customers choose to disconnect existing services, such as phone or TV service.
  • Installation fee: Frontier usually waives installation fees for new customers, but be sure to check verbally when you sign up on the phone that this freebie applies for your area.

Conclusion: Frontier is a Solid Option for Techies and Cord-Cutters

Overall, Frontier wins our recommendation for customers who value reliable, unlimited Internet access over all the bells and whistles you might have with a competing provider. Cord cutters and techies will get the most value out of the Internet-only plans, while the TV/phone bundles are a good premium option for busy family homes.

Most plans offer some form of 30-day money-back guarantee, so be sure to keep this in mind when signing up. In addition, Frontier generally allows service to be “paused” for customers who spend long spans of time away from home.[4]

Frontier Communications at a Glance

StatisticFrontier Communications
Price Range$27.99 - $74.99/mo+
Connection Type(s) DSL, Copper & Fiber
Customer Recommendation Rating on BroadbandNow.com33.6%
ACSI Customer Service Rating56/100
Netflix Ranking40th
Population Served30,535,954


James Webb

James Webb

James Webb is a tech and gadgets expert with a focus on educational content development. He draws on his background in the startup world to make complicated technologies and topics easy to understand for normal folks.

Questions & Answers


From reading this article it seems as though Frontier Fios is a good option. However, Customer recommendation rating is only 34%. How come?

User-generated ratings like the ones from BroadbandNow, Yelp, etc tend to be very low because only angry customers leave reviews. That said, Frontier Fios isn’t known for good customer service. Even if it’s faster than competitors, they tend to provide hit-or-miss tech support. This probably explains why the rating on BroadbandNow would be low.

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