The thing we like the most about them is their unlimited data policy, which makes them a great choice for cord-cutters and techies. This policy currently holds true in all their network areas, including fiber, DSL, and cable connections.
The main issue we’ve found with Frontier has been their mixed customer service record and higher than average pricing on premium “Vantage” TV services. Frontier Vantage TV makes the most sense overall for daily TV viewers and family homes that need a wide variety of sports, premium drama, or International channels.
California, Texas, and Florida have the lion’s share of Frontier’s fiber “Fios” network coverage. These are the network areas Frontier acquired from Verizon in 2016, and while they offer Fiber in other markets these are the main “Fios” branded service states.
Frontier offers their fastest gigabit service in New Haven, Connecticut, Beaverton, Oregon, and Durham, NC.
Frontier Communications Coverage & Availability Map
Frontier download speed and performance
Speed and consistency of service is where Frontier really shines compared to other Internet and TV providers.
According to FCC reports as of 2015, 70% of Frontier connections tested were within 95% of the maximum advertised speed, while 100% of speeds were somewhere between 50% of the advertised maximum speed or higher.  This is significantly better performance overall than is generally expected from mixed cable/DSL/fiber Internet providers.
For more updated speed reports we’ve collected tens of thousands of real-world speed test results from Frontier customers across the US to show how overall network speeds have performed in 2017:
Frontier Communications Download Speeds Over Time
|City||Frontier Communications Average Speed||Frontier Communications Top 10% Speeds|
|Beaverton, Oregon||27 Mbps||60 Mbps|
|Bothell, Washington||28 Mbps||59 Mbps|
|Bridgeport, Connecticut||11 Mbps||14 Mbps|
|Charleston, West Virginia||9.0 Mbps||17 Mbps|
|College Station, Texas||17 Mbps||28 Mbps|
|Durham, North Carolina||9.4 Mbps||16 Mbps|
|Elk Grove, California||8.8 Mbps||21 Mbps|
|Elkhart, Indiana||6.3 Mbps||12 Mbps|
|Everett, Washington||33 Mbps||49 Mbps|
|Fort Wayne, Indiana||29 Mbps||69 Mbps|
|Hartford, Connecticut||4.5 Mbps||7.6 Mbps|
|Los Angeles, California||3.3 Mbps||3.3 Mbps|
|Lynnwood, Washington||29 Mbps||52 Mbps|
|Moreno Valley, California||1.2 Mbps||2.8 Mbps|
|Muskegon, Michigan||3.9 Mbps||10 Mbps|
|New Haven, Connecticut||5.8 Mbps||14 Mbps|
|Portland, Oregon||24 Mbps||55 Mbps|
|Rochester, New York||4.8 Mbps||10.0 Mbps|
|Stamford, Connecticut||5.7 Mbps||13 Mbps|
|Waterbury, Connecticut||6.8 Mbps||13 Mbps|
Frontier DSL Real-World Speed Test
In addition to the statistics above, we also had someone on our team investigate a sample Frontier connection and run speed tests in person. Overall, they found the speed and performance to be surprisingly reliable, although they reported a less than friendly experience speaking with a Frontier representative on the phone. Here is a video screencast giving an overview of their experience of Frontier DSL compared to Comcast cable:
In comparison to similar fiber offerings from Verizon and Google Fiber, the mid-tier plans in the 50–150 Mbps download/upload range are reasonably priced and significantly outperform their cable and DSL service. That said, their premium “gigabit” plans with speeds in the 1,000 Mbps range are pricier than average.
While they may be worth it for power users, we generally recommend their mid-tier fiber plans even though the speeds may not look much better than cable or DSL. The secret sauce here is the enhanced “symmetrical” fiber upload speeds, which make the connection feel much faster than the old “asymmetrical” upload speeds you might have experienced on legacy cable or DSL plans.
|Deals||Price Monthly||Internet Speed||Phone|
|Simply Internet Ultra||$2500||12 Mbps DSL||(877) 773-4506|
|Frontier Internet Plus — Best DSL Deal||$3500||25 Mbps DSL||(877) 773-4506|
|Simply Broadband Core||$2000||6.0 Mbps DSL||(877) 773-4506|
|45 Mbps + Vantage Prime TV||$8500||45 Mbps DSL||(877) 773-4506|
|45 Mbps + Vantage Prime TV + Voice Unlimited||$9000||45 Mbps DSL||(877) 773-4506|
|12 Mbps + Vantage Prime TV + Voice Unlimited||$8500||12 Mbps DSL||(877) 773-4506|
|24 Mbps + Vantage Prime TV||$8000||24 Mbps DSL||(877) 773-4506|
|24 Mbps + Vantage Prime TV + Voice Unlimited||$8500||24 Mbps DSL||(877) 773-4506|
|12 Mbps + Vantage Prime TV||$8000||12 Mbps DSL||(877) 773-4506|
|90 Mbps + Vantage Prime TV||$9000||90 Mbps DSL||(877) 773-4506|
|115 Mbps + Vantage Prime TV||$10000||115 Mbps DSL||(877) 773-4506|
|90 Mbps + Vantage Prime TV + Voice Unlimited||$9500||90 Mbps DSL||(877) 773-4506|
|115 Mbps + Vantage Prime TV + Voice Unlimited||$10500||115 Mbps DSL||(877) 773-4506|
|100 Mbps + FiOS TV Prime||$7500||100 Mbps Fiber||(877) 773-4506|
|Frontier FiOS 75/75 Internet, Prime Video, and Voice – Best Triple Play||$8000||100 Mbps Fiber||(877) 773-4506|
|50 Mbps||$3000||50 Mbps Fiber||(877) 773-4506|
|75 Mbps + FiOS TV Prime + FiOS Digital Voice||$8000||75 Mbps Fiber||(877) 773-4506|
|50 Mbps + FiOS TV Prime + FiOS Digital Voice||$7000||50 Mbps Fiber||(877) 773-4506|
|75 Mbps + FiOS TV Prime||$7500||75 Mbps Fiber||(877) 773-4506|
|50 Mbps + FiOS TV Prime||$6500||50 Mbps Fiber||(877) 773-4506|
|150 Mbps||$4000||150 Mbps Fiber||(877) 773-4506|
|150 Mbps + FiOS TV Prime||$8500||150 Mbps Fiber||(877) 773-4506|
|150 Mbps + FiOS TV Prime + FiOS Digital Voice||$9000||150 Mbps Fiber||(877) 773-4506|
|100 Mbps||$4000||100 Mbps Fiber||(877) 773-4506|
If you're looking to compare plans, make sure to check out our detailed guide on the latest Frontier Communications deals and promotions.
What are the alternatives to Frontier Internet in my area?
Common Questions about Frontier Fios Service
Frontier Fios vs Verizon Fios: what’s the difference?The term “FiOS” comes from Verizon’s original fiber network. Frontier describes the name is an acronym for “Fiber Optic Service.” Frontier purchased extensive Verizon FiOS wireline networks in 2016 and retained the “FiOS” branding.
Frontier Fios vs Frontier DSL: what’s the difference?Frontier offers three main types of wired Internet connection: fiber, cable, and DSL. Fiber to the Home (FTTH) connections like Frontier Fios are currently the most desirable type of Internet. Fiber is delivered over fiber-optic cables that are designed specifically for digital data, while DSL and cable comes over copper cables (phone lines and coaxial TV cables specifically) that are somewhat less ideal for digital data. That said, Frontier still offers unlimited data and streaming on all wired connection types.
How to Install Frontier Service
Frontier has two options for installation, whether you’re on a FiOS fiber connection or DSL/cable connection:
- Technician installation
Frontier doesn’t generally charge for Internet installation, so we recommend that customers take advantage of this offer and have a professional technician set up your home network. Even if you’re using your own equipment, Frontier technicians will generally work with you to help get your service up and running and optimized. Working with a technician also helps if you’re setting up a multi-room DVR or similar complex full-home TV system.
- Frontier official instructions for Frontier Fios installation
- Frontier official instructions for Frontier DSL Internet installation
Frontier router: do I pay extra to rent?
Frontier is one of many Internet providers across the US who has moved to include a free router with your service. This isn’t true for every service area or plan, but overall you can expect that your equipment fees will be zero or at least less than other major DSL/fiber providers. That said, using your own router can be preferable for customers who want to customize or optimize their home network for speed and functionality beyond the basic settings offered by a leased gateway device.
Frontier TV Options: Vantage, Fios, and DISH
Frontier offers three distinct TV services:
Vantage TVVantage TV is a digital IPTV service that pairs with Frontier’s DSL Internet plans. It offers 560+ channels including digital HD, direct Netflix access, and a total-home DVR.
FiOS TVFiOS TV is the TV option Frontier offers for fiber Internet customers. It is effectively the same as Vantage TV, albeit with the addition of extra HD channels and the sort of snappy performance that only a true FTTH (Fiber to the Home) fiber connection can provide.
DISH satellite TVDISH pairs with either service as a bundle option for customers who prefer satellite TV. While it has fewer channels overall (190–330+), it’s a great budget option and has more than enough sports and premium programming to match Vantage’s rating for most households.
Frontier extra fees for Internet, TV, and Phone
- Early termination fee: Frontier’s Internet-only plans offer great rates with no long-term commitment. Their TV bundles aren’t so lenient, and the ETF (Early Termination Fee) can run as high as $400+.
- Broadband processing fee: Frontier charges a one-time fee of just under ten dollars when customers choose to disconnect existing services, such as phone or TV service.
- Installation fee: Frontier usually waives installation fees for new customers, but be sure to check verbally when you sign up on the phone that this freebie applies for your area.
Conclusion: Frontier is a solid option for techies and cord-cutters
Overall, Frontier wins our recommendation for customers who value reliable, unlimited Internet access over all the bells and whistles you might have with a competing provider. Cord cutters and techies will get the most value out of the Internet-only plans, while the TV/phone bundles are a good premium option for busy family homes.
Most plans offer some form of 30-day money-back guarantee, so be sure to understand your satisfaction guarantee when you sign up. Not all plans offer this, although the provider generally allows service to be “paused” for customers who spend long spans of time away from their residence.
Frontier Communications at a Glance
|Price Range||$20.00 - $105.00/mo+|
|Connection Type(s)||DSL, Copper & Fiber|
|Customer Recommendation Rating on BroadbandNow.com||33.9%|
|ACSI Customer Service Rating||56/100|
|Phone Number||(877) 773-4506|
References and Footnotes
- https://arstechnica.com/information-technology/2015/02/verizon-sells-three-state-territory-including-1-6-million-fios-users/ ↩
- https://www.fcc.gov/reports-research/reports/measuring-broadband-america/measuring-broadband-america-2015/ ↩
- https://internet.frontier.com/fios-network-acquisition/ ↩
- https://frontier.com/helpcenter/categories/account/manage-my-account/cancel-my-service-residential ↩
James Webb is a tech and gadgets expert with a focus on educational content development. He draws on his background in the startup world to make complicated technologies and topics easy to understand for normal folks.
Questions & Answers
1 ANSWERED QUESTIONS
From reading this article it seems as though Frontier Fios is a good option. However, Customer recommendation rating is only 34%. How come?
User-generated ratings like the ones from BroadbandNow, Yelp, etc tend to be very low because only angry customers leave reviews. That said, Frontier Fios isn’t known for good customer service. Even if it’s faster than competitors, they tend to provide hit-or-miss tech support. This probably explains why the rating on BroadbandNow would be low.