No one likes to get a bad deal. That’s why there are signup specials for new Verizon Fios customers all the time. But what about when you’ve had Fios for a couple of years? Is there anything you can do to get the new-customer price? In this article, we’ll talk about what to do if you want to negotiate with Verizon Fios for a lower internet bill.

Tactics to Negotiate a Deal for Existing Verizon Fios Customers

Call in, and be prepared to cancel

You don’t just need to know the other deals in your area, but you should also be prepared to actually take one if you need to. That’s because the best way of getting a deal on your service is to call in and say:

“My bill has become too expensive. I’ve seen other deals and want to switch. Please cancel my service.”

Don’t say you want to find a discount, or talk about deals with Verizon. Just say you want to cancel Verizon, and don’t budge until they start speaking your language. With Verizon Fios, there’s a chance they’ll cancel your service instead of giving you a deal. That’s why you need a backup option. But you won’t get the deal if they don’t think you’re serious about leaving.

Once your cards are on the table, be patient. It doesn’t work all the time, but some people have lowered their bill by negotiating directly with Verizon like this.

Important: If they agree to cancel your account, ask to schedule it out at least a few weeks away. In some cases, you’ll actually get a call from Verizon Fios offering you some kind of deal to stay before cancellation. And if not, you have a few weeks to plan your transition to another provider.

Downgrade (or upgrade) your Verizon Fios Internet plan

Another option to save some money is to downgrade the plan that you have. Do you really watch all the channels you pay for? Do you need a landline? Maybe you could move down a notch in TV or internet speed to save a few bucks. When talking with an agent, be sure to ask about taxes and fees. Sometimes a bundled price doesn’t include the cost of fees for a landline phone, and it’s not “cheaper all together.”

Verizon Fios also offers some deals for existing customers. You can upgrade your service or renew a new contract. The deals won’t be as good as new-customer pricing, but you might get more bang for your buck.


Go ahead and see if you can reduce your Verizon Fios bill

Negotiation doesn’t work for every Verizon Fios account, but following this game plan will give you the best shot. Go ahead and give Verizon Customer Service a call at 1.800.837.4966. And you can always try the other options if you need to go to plan B.

Did negotiating with Verizon Fios work for you? Let us know! We’d love to hear from you either way so we can keep refining our approach.

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Patrick Ward

Patrick Ward

Patrick Ward is the Consulting Editor for High Speed Experts, a broadband connectivity search engine and IT industry education platform. A writer featured in Forbes and Ad Age, he has worked extensively across the insurance, real estate, finance, travel, and tech industries, with notable clients including Allianz, Cathay Pacific, and Fiji Airways.

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