Deals for Existing Frontier Customers: What you Need to Prepare
- Does Frontier have competition in my area?
Frontier often places itself in communities where they are the only option for internet service. Researching local competition is important. If you have no other internet options, picking up the phone while frothing at the mouth will likely do more harm than good and will result in Frontier agents ignoring your seemingly empty threats. After all, do you think you are the first angry customer they have dealt with today?
- If there is competition, what are they offering?
This also requires some research, but just 15 minutes could give you the ammunition necessary to lower your internet bill. When you know what your options are and can readily provide this information to the Frontier agent, they will know you are educated and ready to make a decision.
(One important thing to remember: make sure you compare apples-to-apples. Internet prices fluctuate based on download speeds and other factors. Make sure the internet deal information you quote is accurate; sales agents often research the competition. If you give them false information, you can guarantee they won’t want to help you save).
- What is your goal?
Obviously, your end goal is to get a lower internet price. However, if you have done your research, your end goal might be more than just a lower monthly internet bill. Have you been unhappy with Frontier’s service? Do you want higher speeds? If you have other internet service provider options, you have some leverage to negotiate for more than just a price drop.
Will Frontier Really Work with Me?
Frontier does have a reputation for being tough on its existing customers.
Many customers vent their frustrations about rising prices, but Frontier does offer some ways to lower your internet bill:
- Bundles: You can get lower prices by bundling internet with TV and/or phone service.
- Discount Programs: Frontier has several discount programs that could potentially save you money.
- Reducing Internet Speed: If you are not streaming or gaming, you may be able to lower your bill by having a lower internet download speed.
- Buy Your Own Router: Frontier’s broadband router fee is $10/mo. If you purchase your own router, you could save $120/yr. on your internet bill!
If Frontier is unwilling to meet your demands, you can always cancel Frontier.
If there are competitors in your area, you can sign up and try their services instead. Who knows? You may actually prefer them. If not, you can always contact Frontier and reinstate your services.
What Are You Waiting For? Call and Try to Save on Frontier Internet
Now that you have the information necessary to negotiate the lowest price on your internet service, the ball is in your court. If you want to lower your bill, you have to take the first step.
Call Frontier at 1.800.921.8101.
Did you negotiate with Frontier? We would love to hear from you! Let us know of your experience so we can keep refining our approach.
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Patrick Ward is the Consulting Editor for High Speed Experts, a broadband connectivity search engine and IT industry education platform. A writer featured in Forbes and Ad Age, he has worked extensively across the insurance, real estate, finance, travel, and tech industries, with notable clients including Allianz, Cathay Pacific, and Fiji Airways.