1. Good Old Fashioned Negotiation to Save on RCN Internet
Before you begin negotiation of any kind, you need to do your research.
This means gathering pertinent information:
- Have your last bill in hand before you make the call.
- Research the prices of all major competitors that service your area. You can use those competitors as leverage.
- Check out the current deals and promotions for RCN as a reference point.
- If you’ve never made a late payment or you’ve been a customer for a long time, remember to bring that up.
Once you’ve finished your preparation, it’s time to negotiate a better monthly internet price.
You have a couple of options here. Some customers have had success by merely messaging RCN through their Facebook page.
Of course, if that doesn’t work out, we recommend giving them a call.
Once you get a live person on the line, you can start out with something like this:
“Hello, how are you doing today?”
(Listen to what they have to say)
“I’m happy to hear that/I’m sorry to hear that.”
This sets a friendly tone between you and the representative. It’s a good step because you can imagine that the majority of their callers aren’t in a great mood. The rep is much more likely to want to help you if you’re friendly.
Remember: they don’t have to help you find a great deal. So, make them want to.
Kindly, yet firmly, let them know that you believe you are paying too much for your internet bill and you would like to know what promotions they have available for you.
At this point they probably won’t offer you anything, but since you’ve done your research, you can turn up the heat.
Hit them with these convincing arguments that have seen success for other customers:
- “I know that you are offering rates such as (list new customer rates in your area) to new customers, so why am I, a loyal long-time customer who has never made a late payment, paying more than them?”
- “[Local competitor] is offering me (tell them the lower price that is being offered), what can you offer me to keep my business?”
After trying the above arguments, you may have succeeded in getting a new lower price. But unless you are genuinely satisfied and want to settle, there’s a good chance you can get an even better price with RCN with a little more negotiation.
If you still aren’t satisfied with their new offer, tell them.
You can kindly, yet firmly, express to the RCN rep that even the new deal isn’t good enough. This may get them to lower it again, but if it doesn’t, you still have two other options.
Bundle and Save
If you have a cable package with RCN, you can save more on your monthly bill by ‘cutting the cord’ and getting rid of cable.
This isn’t a bad idea, especially since online alternatives to cable are only getting better and more abundant with time. Start using DirecTV, Hulu, Netflix, Youtube TV, or another similar streaming service.
Now you’re ready to get a lower deal on RCN!
If you have failed or succeeded at lowering your rates with RCN, we want to hear from you! Let us know of your experience so that we can learn from it and make our approach even better.
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Patrick Ward is the Consulting Editor for High Speed Experts, a broadband connectivity search engine and IT industry education platform. A writer featured in Forbes and Ad Age, he has worked extensively across the insurance, real estate, finance, travel, and tech industries, with notable clients including Allianz, Cathay Pacific, and Fiji Airways.